The question mark icon on the top right navigation bar stands for the Support page.
The Param Support page has 3 main sections on the top navigation bar:
Home:
This is an overview page. Users can do the following from this page:
Find information pertaining to their query using the search bar under ‘How can we help you today?’
Raise a new support ticket or check the status of their open tickets.
Access the Knowledge Base.
Solutions:
This section houses the Knowledge Base, which includes product tutorials, user manual, FAQs, product videos etc. This section helps you find answers to most of your queries yourself, instead of waiting for someone from the support team to answer your query.
Tickets:
This section allows the user to log customer support requests pertaining to technical issues, queries, product features, enhancements etc.
This section allows the user to view all tickets logged by them across the various categories – Open, Pending, Resolved and Closed.
The user can submit a new ticket by filling in details such as the requester’s name, Subject line and the description of the issue/request.
Users can also attach files/screenshots while submitting a request.
‘Check Ticket Status’ allows the user to check the status of the ticket logged by them.